Return Policy

Please be aware that matcha is perishable and therefore cannot be returned. We can also not accept returns on sale items, gift cards or custom products (such as special orders or personalized items). If you want to return other items, please contact us through below form.

Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Specify the below information in your message:

• Name
• Order number & order date
• Description of the issue